Frequently Asked Questions & Answers

Answers to common questions about our services





  • Program Overview


    1. Do you store my credit card information? (Back to Top)

      We adhere to PCI compliance standards that limit the accessibility of your credit card information. For increased security, ACS Tax E-File does not store your credit card information, nor do we make it accessible on the site for future orders. All information is stored in a secure area for record keeping purposes only. Privacy Policy


    2. How do I pay for forms I've submitted? (Back to Top)

      We accept Visa, MasterCard, Discover or American Express. Credit card information is required when you submit your forms.
       
      Alternative payment methods are available using a prepaid code. Please contact support for details.


    3. How much does it cost? (Back to Top)

      For W-2, 1099, and 1095 forms, the cost is based on the number of recipients in a batch and the service selected.
       
      See "How It Works" for more pricing information.


    4. How do the pricing tiers work? (Back to Top)

      This service will cumulate the yearly totals based on your filings as you submit batches of electronic services. You will receive tiered discount pricing as your volume increases.  To receive the best pricing you should submit all of your filings at one time.


    5. What security measures does this service have? (Back to Top)

      To remain compliant with our SOC 2 certification, Nelco implemented industry leading controls and best practices to ensure the data you provide is secure and protected. We realize the data needed for reporting is highly sensitive and confidential, and want to ensure we are proactive and diligent with that information. 

      Outlined by the SOC 2 guidelines, as a set of accounting standards and practices related to different types of businesses, Nelco has identified the following Trust Service Principles to provide the most benefit to our users:

      • Security. The system is protected against unauthorized access, both physical and logical.
      • Confidentiality. Information designated as confidential is protected as committed or agreed. 
       


  • Form Processing


    1. Are your forms IRS/SSA approved for filing? (Back to Top)

      The IRS and SSA (Social Security Administration) have approved all of our forms for filing, guaranteeing they are current and accurate.


    2. How are forms processed? (Back to Top)

      Federal E-Filing
      We electronically file the W-2, 1099, or 1095 forms for you to the applicable Federal agency (SSA/IRS).

      State E-Filing
      We take your W-2, 1099, or 1095 electronic submission and format it to the state specification, then file it for you to the applicable State agency.

      Recipient Delivery
      We print and mail an original W-2, 1099, or 1095 form to the recipient (employee or other recipient). We will also email the recipient a link to a secure web service where the recipient can instantly retrieve their form.


    3. When can I start to file forms? (Back to Top)

      Our service is ready to accept 2023 tax year forms as of December 6, 2023.


    4. When are my filings due? (Back to Top)

      Form Deadlines

      Visit our Deadline Calculator and we'll tell you the federal, state and recipient deadline for the current reporting year. We have developed this easy tool to help you determine your individual filing requirements.

      See 940/941/944 Form Deadlines under the deadline calculator Here. File these forms by Noon ET.



    5. How long does it take for the recipient to receive their forms? (Back to Top)

      Recipients should receive their copies within 5-7 business days after mailing. See below for the expected timeframe to process the forms.  
       
      From January 1 through January 31
      Forms received by 8:00 PM EST are guaranteed postmarked by January 31.
       
      From February 1 through February 15
      Forms are processed at 8:00 PM EST and postmarked within 3 business days.
       
      Starting February 16
      Forms are processed every Monday and Thursday and are postmarked within 3 business days.
       


    6. How does this service work with my data? (Back to Top)

      Data is automatically pulled from your software program into this service. Form data residing in the "Forms in Progress" stage will be overwritten when data is pulled from your software.  Form data residing in the "Submit Forms" stage will NOT be overwritten when data is pulled from your software.


    7. Am I required to file a 1094? (Back to Top)

      The 1094-B is summarized based on your 1095-B forms. We electronically file it with your 1095-B forms to the IRS.

      Based on your data, you may be required to edit the 1094-C in Submit Forms.



    8. Am I required to file a W-3 or 1096? (Back to Top)

      Forms W-3 (summary for W-2 forms) and 1096 (summary for 1099 form types) are only required when filing on paper forms.  These forms are not required when electronically filing through this service. However, you will receive a PDF copy that you can print and retain for your records.  Do NOT mail this to the IRS/SSA or state agency.


  • Details of Services


    1. How do I get copies of each form for the businesses I've filed for? (Back to Top)

      If you chose a service that included recipient mailing, this service includes the mailing of an original form to the recipient for each W-2, W-2c, 1099, or 1095 form. You will also receive an email confirmation of the transaction.
       
      Once the forms are submitted, you can print a copy, or save the PDF version of any form.
      • Log-in to your account to access "Your Filing Home".
      • Click the 'Form Filing History' section and click on "Print Forms & Receipt".


  • State E-filing


    1. How do I complete filings to State Agencies? (Back to Top)

      When your data includes state specific information, we will offer the opportunity to electronically file to state agencies.  If you are unsure of your state requirements, we will identify your requirements based upon the data that you provide to us.  
       
      We will guide you step by step through the entire filing process (including the state reconciliation if necessary). All you need to do is select a state e-filing service and complete the filing process.  


    2. What are State Reconciliations, and why am I required to complete them? (Back to Top)

      A reconciliation form generally requires you to reconcile the tax payments you have made throughout the year with the total tax reported on the W-2 or 1099 forms.  We will prefill all information that can be summed from the forms you’ve provided; we will highlight any additional information that will require direct input.



    3. How do I file State, City and Local forms? (Back to Top)

      This service DOES file W-2, 1099-MISC, 1099-NEC, 1095-B & 1095-C to states that require filing. 
       
      This service DOES NOT E-file or mail city or local copies for you. In order to comply with city and local requirements, you may need to print a copy of your W-2 or 1099 forms and mail them to these agencies.

      After you submit forms, print a Local copy from "Form Filing History" section of "Your Filing Home", by clicking "View & Print Forms."


    4. Do you use the Combined Federal/State Filing Program? (Back to Top)

      We support a direct filing method which means your forms are filed directly to the state agency within two business days after submission.  This direct filing method has many advantages over the Combined Federal/State Filing Program (CFSFP).  
       
      This service supports direct state filing for W-2, 1099-MISC and 1099-NEC forms.  CFSFP does not support W-2 forms. Additionally, direct filing supports most filing scenarios (including withholding) and provides prompt status updates.


    5. When are my state filings due? (Back to Top)

      Deadlines and requirements vary by state. That's why we've developed an easy tool to determine your filing requirements. Visit our Deadline Calculator Here (or see link below) and we'll tell you the federal, state and recipient deadline for the current reporting year.

      States without W-2, 1099, and/or 1095 requirements will show "Not Required". States with W-2, 1099, and/or 1095 requirements will show the deadline and number of parts required. Your software can fulfill these filing requirements for you!

      NOTE: We require files to be submitted 2 business days before the deadline below to ensure timely filings.



    6. Do I need a state ID to file and how do I obtain one? (Back to Top)

      Yes, in most cases, you are required to have a state ID to file.  You can find your State ID number or Account Number by looking at the documentation received from the state when you registered with them.  If you have pre-printed tax returns or payment forms sent to you by the state, your ID would also be on the forms. Note that you may have more than one ID with a state.  For example, the unemployment tax ID may be different than the withholding tax ID.  Otherwise, you must contact the state directly to obtain this number.



  • Responsibilities after Filing Forms


    1. What can I do in the Form Filing History section? (Back to Top)

      The 'Form Filing History' section is where you can review forms that you have previously submitted for filing (view current year and up to two years prior). It provides filing status updates, transaction receipts and multiple reports that can be downloaded. You can also print copies of your submitted forms and send emails to recipients with a link to a secure web service where the recipient can retrieve their forms.


    2. How do I print forms that I've already filed? (Back to Top)

      1. Go to "Your Filing Home"
      2. Click on "Form Filing History" section
      3. Click on the "Print Forms & Receipt" printer icon
      4. A list of your forms that you've already filed will be displayed  
      5. Select the checkboxes of the forms you would like to print and click the "Next"  button
      6. Select the form copies and then the "Download" button.


    3. How do I check the status of my filings? (Back to Top)

      1. Go to "Your Filing Home"
      2. Under "Form Filing History" 
      3. Click on the "Check Status" icon
      4. From there you can view the status reports of all your electronic filings
       
      Statuses 
       
      Federal (includes W-2, 1099, 1095 & 941)
      • Federal Filing Order Confirmed  
      • Federal Filing Sent to Agency 
      • Federal Filing Accepted 
       
      State ("XX" below will be replaced by the state code)
      • XX Filing Order Confirmed 
      • XX Filing In Process 
      • XX Filing Sent to Agency 
      • XX Filing Completed
       
      Recipient Copy
      • Recipient Mailing Order Confirmed 
      • Recipient Mailing Sent
       


    4. What reports are available? (Back to Top)

      We offer a "Summary Report" (similar to a 1096 or W-3 form) that gives summarized totals of your filings and a "Detail Report" that provides a .CSV file of all of the data included in your filing.
       
      To create these reports:
      1. Go to "Your Filing Home"
      2. Click "Form Filing History"
      3. Click the "Print Forms & Receipt" printer icon on the batch you want to run the report on
      4. Click "Next"
      5. Select the report you want "Summary Report" or "Detail Report"
      6. Click "Download"
      Your selected report will be displayed, you now have the option to print or save a report.